------------------------------------------------------------------------------- SupportAssist for Business PCs - Deployment Instructions ------------------------------------------------------------------------------- SupportAssist for Business PCs is ready to be deployed on your PC fleet. If you are using a management solution such as Microsoft Intune, System Center Configuration Manager (SCCM), or Workspace One (WS1) for deployment, copy and extract the SupportAssistDeploymentPackage.zip files onto the management solution for deployment. The information in this file is intended for administrators who manage the deployment of SupportAssist. This document provides information about the following: Step 1. Installing .Net Desktop Runtime Step 2. Deploying SupportAssist for Business PCs Before deploying SupportAssist, ensure that the target PCs meet the minimum requirements. For more information, see the Deployment Guide available on the documentation page - https://www.dell.com/support/home/product-support/product/supportassist-business-pcs/docs ------------------------------------------------------------------------------- Step 1: Install .NET Desktop Runtime 8.0.x ------------------------------------------------------------------------------- To deploy SupportAssist, the latest version of Microsoft .NET Desktop Runtime 8.0.x must be installed on the PC fleet. Go to to download the latest .Net Desktop Runtime version if it is not already installed on the PC fleet. To deploy .Net Desktop Runtime 8.0.10, run the following command: "[Dotnet path]\windowsdesktop-runtime-8.0.10-win-x64.exe" /install /quiet /norestart Where: [Dotnet path] – Path where DotnetDesktopRuntime.exe is saved. For example: "C:\Users\fesquivel\Telligens Technologies, LLC\Client Support - Documents\fairgrovepm\SupportAssistDeploymentPackage\SupportAssist\windowsdesktop-runtime-8.0.10-win-x64.exe" /install /quiet /norestart The installer returns an exit code of 0 for success and an exit code of 3010 to indicate that a restart is required. Values other than zero and 3010 indicate an error. ------------------------------------------------------------------------------- Step 2: Deploy SupportAssist for Business PCs ------------------------------------------------------------------------------- You can deploy SupportAssist for Business PCs using one of the following methods: A. Using Windows Executable (Recommended) B. Using Windows Installer ******************************************************************************* Method A: Deploy SupportAssist using Windows Executable (EXE) ******************************************************************************* To deploy SupportAssist using Windows Executable (EXE), run the following command: "[SupportAssist exe file path]\SupportAssistInstaller-x64.exe" TRANSFORMS="[mst file path]\SupportAssistConfiguration.mst" DEPLOYMENTKEY="4c#t9Mqj5Q" Where: [SupportAssist exe file path] – Path where SupportAssist EXE is saved. [mst file path] – Path where SupportAssist MST is saved. For example: "C:\Users\fesquivel\Telligens Technologies, LLC\Client Support - Documents\fairgrovepm\SupportAssistDeploymentPackage\SupportAssist\SupportAssistInstaller-x64.exe" TRANSFORMS="C:\Users\fesquivel\Telligens Technologies, LLC\Client Support - Documents\fairgrovepm\SupportAssistDeploymentPackage\SupportAssist\SupportAssistConfiguration.mst" DEPLOYMENTKEY="4c#t9Mqj5Q" NOTE: Ensure that you provide the same deployment key that you entered while creating the deployment package. Results ------------------------------------------------------------------------------- - SupportAssist for Home PCs is automatically uninstalled silently if it was previously installed. - SupportAssist for Business PCs is silently installed or upgraded from an earlier version. - Return codes are returned by the installer to the management solution. These return codes indicate if the deployment was successful or failed. ******************************************************************************* Method B: Deploy SupportAssist using Windows Installer (MSI) ******************************************************************************* ------------------------------------------------------------------------------- Step B1: Uninstall SupportAssist for Home PCs ------------------------------------------------------------------------------- SupportAssist for Home PCs must be uninstalled before deploying SupportAssist for Business PCs. To detect and remove SupportAssist for Home PCs, run the SupportAssistCleanup.ps1 PowerShell script. Ensure that the PCs have the required execution policy to allow running PowerShell scripts. The script returns an exit code of 0 for success and an exit code of one to indicate that a restart is required. Values other than zero and one indicate an error. ------------------------------------------------------------------------------- Step B2: Deploy SupportAssist ------------------------------------------------------------------------------- To deploy SupportAssist using Windows Installer (MSI) and Windows Installer Setup Transform (MST) files, run the following command: msiexec /i "[SupportAssist msi file path]\SupportAssistInstaller-x64.msi" TRANSFORMS="[mst file path]\SupportAssistConfiguration.mst" DEPLOYMENTKEY="4c#t9Mqj5Q" /norestart /qn /l+ "[msi log path]\SupportAssistMsi.log" Where: [SupportAssist msi file path] – Path where SupportAssist MSI is placed. [mst file path] – Path where SupportAssist MST is saved. [msi log path] – Any directory path where the MSI log will be created for future troubleshooting purpose. For example: msiexec /i "C:\Users\fesquivel\Telligens Technologies, LLC\Client Support - Documents\fairgrovepm\SupportAssistDeploymentPackage\SupportAssist\SupportAssistInstaller-x64.msi" TRANSFORMS="C:\Users\fesquivel\Telligens Technologies, LLC\Client Support - Documents\fairgrovepm\SupportAssistDeploymentPackage\SupportAssist\SupportAssistConfiguration.mst" DEPLOYMENTKEY="4c#t9Mqj5Q" /norestart /qn /l+ "C:\Users\fesquivel\Telligens Technologies, LLC\Client Support - Documents\fairgrovepm\SupportAssistDeploymentPackage\SupportAssist\SupportAssistMsi.log" NOTE: Ensure that you provide the same deployment key that you entered while creating the deployment package. Results ------------------------------------------------------------------------------- - SupportAssist for Home PCs is automatically uninstalled silently if it was previously installed. - SupportAssist for Business PCs is silently installed or upgraded from an earlier version. - Return codes are returned by the installer to the management solution. These return codes indicate if the deployment was successful or failed. ------------------------------------------------------------------------------- For more information about SupportAssist for Business PCs, see the manuals available on the documentation page - https://www.dell.com/support/home/en-in/product-support/product/supportassist-business-pcs/docs © 2024 Dell Inc. or its subsidiaries.